SHIPPING

DOMESTIC SHIPPING

All shipments in the US are sent via the most economical way possible. Standard shipping will either be sent by USPS Flat Rate Boxes or UPS. Customer will be charged the published rate plus our $3.00 handling fee for all packages. All shipments over $300 in value will be sent by UPS or FedEx.

For Standard Shipping, please allow 1-2 business days for processing your order. Total delivery time ranges from 3-12 business days from the day of purchase.

Any expedited shipments in the USA will be assessed (at minimum) the fees below:
  • UPS Next Day Service (no Saturday delivery) $48+
  • UPS 2nd Day Service (no Saturday delivery) $35+
  • Please note that these prices are based on a 1 lb packages valued at $100 or less. Additional charges will apply based on value and weight of the package. Insurance costs for packages that are valued over $100 are paid for by customer.

INTERNATIONAL SHIPPING

Please allow 10-20 business days for delivery.

CUSTOMS CHARGES/IMPORT DUTIES: For international orders, any duties, taxes, or other import fees assessed by customs will be your responsibility.

REFUSAL OF PACKAGE: If you refuse a package, you will be charged a fee covering the return shipping costs as well as a 10% restocking fee.

DELAYS BEYOND OUR CONTROL: Delays in delivery due to "acts of nature" or mechanical issues will not be reimbursed.

LOST PACKAGES: On rare occasions, due to no fault of our own, a package sent vie the carrier may not arrive at its destination. In such an instance, we will reship your order after a reasonable time has elapsed and we have received a signed letter confirming the package was never received. This is required for insurance claims. If we don't receive this letter from you, we reserve the right to charge you for the replacement shipment.

ALL ORDERS SHIPPED FROM: Dallas, TX — Queenly Global Trading Showroom / Warehouse